Principles and practices of effective customer service and customer-oriented communication.Ģ. Use basic measuring devices such as tape measures and wheel distance measuring tools and calculate landscape areas from such measurements.ġ. Establish and maintain effective working relationships with all those encountered in the course of work.ġ0. Represent the District effectively in dealings with customers, community organizations and the public.ĩ. Understand and follow written and oral instructions.Ĩ. Communicate effectively, both orally and in writing.ħ. Prepare clear and accurate reports, documents, memos, data entries and files.Ħ. Effectively participate in the calculation and preparation of indoor and outdoor water budgets investigate, calculate, and process customer water budget variance requests.ĥ. Research customer, vendor and installer questions and issues tactfully and effectively obtain required information and reach sound conclusions and decisions in accordance with established policies and procedures.Ĥ.
Quickly, efficiently and calmly handle customer interactions by telephone and in person.ģ. Learn, understand, interpret, explain and apply detailed provisions, requirements, rules and procedures applicable to water conservation and efficiency programs.Ģ. Performs related duties and responsibilities as required. Performs site surveys to assist customers in complying with water budgets, promoting and facilitating sustainable landscape design and irrigation scheduling.Ħ. Represents the department with homeowner associations and at community workshops and events assists with the development and distribution of water efficiency program materials explains efficiency programs and resources available to meet specific customer needs.ĥ. Creates and maintains databases and tools to track programs and customers prepares queries to obtain data for analysis of trends and targeting of communications and program efforts generates a variety of reports.Ĥ. Conducts on-site surveys stemming from high water use bills, rebate applications, or customer requests inspects and adjusts irrigation systems identifies leaks explains results and repair options to customers answers customer questions regarding on-site survey findings measures landscape areas for water budgets and/or rebate programs coordinates with internal staff and staff from other utilities, as needed.ģ. Receives and responds to a wide variety of questions from customers, vendors, landscapers, installers and the public, regarding the District's water use efficiency programs and water budget rate structure explains water use efficiency program benefits, requirements and procedures and provides materials to customers asks questions to obtain information needed to identify issues and problems and takes appropriate follow-up actions or solutions researches and resolves technical issues with customers, representatives from other utilities, vendors and installers prepares program-related records and reports.Ģ. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.ġ.
The duties listed below are intended only as illustrations of the various types of work that may be performed. This position typically reports to the Director of Water Resiliency-Customer Relations but may receive general direction from the Sr. This position is distinguished from the Senior Water Efficiency Specialist in that latter position is given assignments broader in scope, requiring additional independent decision making and analysis that impact the District's water reliability goals and objectives. Work requires extensive interaction with customers, public agencies, vendors, installers and others to explain water efficiency program provisions and requirements, as well as the District's water budget rate structure, clearly, accurately and effectively.
#Santa margarita water district careers professional#
Under general supervision, assists in the development and implementation of water use efficiency programs, community outreach activities and resources to achieve the District's water reliability goals and objectives serves as liaison to and/or represents the District at community events and industry-related meetings.Ī Water Efficiency Specialist performs journey-level professional duties in implementing water use efficiency programs and explaining conservation program provisions and requirements to customers.
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